1. Introduction
This Privacy Policy explains how Escargot (“we”, “us”, “the Company”) collects, uses, stores, and protects personal data of visitors and customers (“you”) of the website es-cargot.com (“Website”), in connection with online purchases, service bookings, and general use of the Website.
Data controller:
- Name: Escargot
- Location: Georgia, Akhaltsikhe Municipality, Village Klde, “Chala”
- Email: eskargo.official@gmail.com
- Phone: +995 591 44 96 35
2. What Personal Data We Collect
Depending on how you interact with the Website, we may collect:
- Identity and contact data: full name, email address, phone number, delivery/billing address;
- Order and booking data: products purchased, services booked (farm tour, masterclass, tour-and-tasting), dates, quantities, special requests (e.g., food allergies for tastings);
- Payment data: payment is processed by our third-party payment provider; we do not store full card details on our servers;
- Account data: username and password, if you create an account, wishlist, or shopping cart;
- Technical data: IP address, browser type, device information, pages visited, and cookies (see Section 6);
- Communication data: messages you send us via the contact form, email, or social media.
3. How We Use Your Data
We use your personal data to:
- Process and fulfill orders and service bookings;
- Communicate with you about your order, booking, or inquiries;
- Manage your account, wishlist, and shopping cart;
- Improve the Website’s functionality and content;
- Comply with legal, accounting, and tax obligations;
- Send marketing communications, where you have given consent (you may opt out at any time — see Section 8);
- Prevent fraud and ensure the security of the Website.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a contract — to process your order or service booking;
- Legal obligation — to comply with tax, accounting, or consumer protection requirements;
- Consent — for marketing communications and non-essential cookies;
- Legitimate interest — to improve and secure the Website, and prevent fraud.
5. Sharing of Personal Data
We may share your personal data with:
- Payment providers, to process online payments;
- Delivery/courier companies, to fulfill physical product orders;
- IT and hosting providers, who process data on our behalf;
- Government authorities, where required by law.
We do not sell your personal data to third parties.
6. Cookies
The Website uses cookies and similar technologies to operate the shopping cart, wishlist, and login functions, and to analyze site usage. You can control or disable cookies through your browser settings; disabling some cookies may affect the functionality of the Website (e.g., the shopping cart).
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. Order and transaction records may be retained for the period required by Georgian tax and accounting legislation.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your personal data, where applicable;
- Withdraw consent at any time (for marketing or optional cookies), without affecting the lawfulness of prior processing;
- Object to certain processing based on legitimate interest;
- Lodge a complaint with the Personal Data Protection Service of Georgia.
To exercise these rights, contact us at eskargo.official@gmail.com.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Children’s Data
The Website is not directed at children, and we do not knowingly collect personal data from minors without appropriate consent from a parent or guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
12. Contact Us
For any questions about this Privacy Policy or how we handle your personal data, please contact us at eskargo.official@gmail.com or +995 591 44 96 35.
